Highly Experienced Technical Specialist

3 days ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 14,83,118 - ₹ 20,35,864
Job Overview

As a member of our team, you will be responsible for ensuring the reliability and performance of our applications. This involves executing incident management processes, building and supporting reliable application suites, and providing technical support to ensure platform performance and availability meet enterprise objectives.

  • Execute incident, change management, problem management processes
  • Build and support a reliable application suite for the environment
  • Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
  • Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
  • Constantly work to improve and implement automation of applications tasks
  • Provide technical support for systems/platforms according to application SLA's.
  • Design and develop resiliency in the application code, troubleshoot incidents, engage with squads to address failure patterns, and participate in incident management.
  • Strong Troubleshooting ability required
  • Lead calls or contribute in a logical fashion
  • Focus on resolving issues before they become incidents
  • Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
  • Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
  • Identify gaps in monitoring or documentation and reach out to appropriate teams to fill those gaps
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
  • Design and document enterprise standards and procedures

Requirements:

  • Advanced knowledge of software development principles and methodologies
  • Excellent analytical and problem-solving skills
  • Ability to communicate complex technical information effectively to both technical and non-technical audiences
  • Strong teamwork and collaboration skills
  • Proficiency in multiple programming languages

Benefits:

This role offers opportunities for professional growth and development, competitive compensation and benefits, and a collaborative work environment.

About Us:

We strive to foster understanding across a diverse world and serve as a force for social good.

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