Sales Operations Leader

This role is responsible for identifying opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc.

• Identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc.
• Review sales consultant performance and efficiency with management & define action plans.
• Review Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practices.
• Forecast month end Wholesale & Retails landing on a weekly/monthly basis to improve NSC's forecast accuracy.
• Support in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progress.
• Review the Nissan Intelligent choice (Certified Pre-Owned) performance and opportunities of the used car business.
• Deploy monthly marketing strategy (incl. commercial actions, tactical campaigns, media plan & new launches).
• Ensure adequate Working Capital (Fund) management at the dealership.
• Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts.
• Provide recommendations on new & innovative ways to enhance marketing efforts.
• Periodically review CRM activity; support dealership on reputation management, digital markets and improving prospecting & lead management tactics.
• Support dealership and national efforts through the assistance at auto shows as well as local activities.
• Incentives. Educate dealership personnel on current incentive programs for customers, sales associates and outlet.
• Ensure that dealership personnel comply with rules and requirements.
• Carflow Management: Review carflow to ensure sufficient stock levels are maintained to attain retail targets.
• Consistently manage vehicle ordering and allocation process (WS) at an outlet level & analyze outlets car mix demands.
• Review aged inventory concerns and support development of tactics to retail expeditiously.
• Business Management: Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards.
• Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow-up plan.
• Customer Quality: Ensure Customer Satisfaction through implemented tools (e.g. Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures.
• Ensure dealer management address specific customer complaints that need to be resolved.
• Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level.

• Excellent leadership skills with ability to motivate and inspire team members.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with senior management and other stakeholders.
• Strategic thinking and planning skills.
• Experience in sales and marketing field.

The successful candidate will receive a competitive salary package, including benefits such as health insurance, retirement savings plan, and paid time off.

If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application, including your resume and cover letter, by email.