
Chief Operations Officer
2 days ago
Job Opportunity
We are seeking a highly skilled and experienced Branch Operations Manager to oversee the daily operations of our Mumbai branch. As a key member of our team, you will be responsible for delivering exceptional customer service, managing fleets, driving sales and servicing, handling finances, and leading HR and administrative tasks.
The ideal candidate will have a strong background in operations management, with experience in the car rental and hospitality sector. You will possess excellent leadership skills, commercial acumen, and the ability to manage resources effectively.
This is an exciting opportunity for a motivated and results-driven individual to take on a challenging role and contribute to our success.
Key Responsibilities:
- Maintain high-quality customer service standards and ensure effective service recovery.
- Coordinate and integrate all functions and services at the location, including fleet administration and sales & servicing.
- Implement systems for smooth operation and monitor efficiency.
- Manage crisis situations and liaison with clients, suppliers, and other stakeholders.
Requirements:
- 10-15 years of experience in operations management, with 5-7 years as a branch head in a reputable car rental company.
- Degree in Hotel Management or MBA in Marketing or Finance.
- Strong leadership and people management skills.
- Commercial acumen and resource control abilities.
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