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18 hours ago
We are seeking an experienced Service Advisor to join our team. As the primary point of contact between customers and the workshop, this role requires strong communication skills and a passion for delivering excellent customer service.
The successful candidate will be responsible for greeting customers, understanding their vehicle service needs, providing accurate estimates and timelines, coordinating with the technical team, and following up on service progress.
This is an exciting opportunity to work in the automotive industry, specializing in diagnostics, repairs, and servicing of luxury vehicles.
Key Responsibilities:- Greet customers and understand their vehicle service needs
- Provide accurate service estimates and timelines
- Coordinate between customers and technical team to ensure smooth service delivery
- Follow up with customers on service progress and post-service satisfaction
- Maintain accurate service records and manage appointments
- Minimum 2+ years experience in automotive service advisory role or customer service in automotive industry
- Good understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred)
- Excellent communication and interpersonal skills
- Organized, customer-centric, and solution-oriented
- Passion for automobiles and eagerness to learn
Our company values innovation, teamwork, and customer satisfaction. We offer a dynamic work environment, opportunities for growth and development, and a chance to work with a talented team.
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