Operations Director

7 days ago

Jaipur, Rajasthan, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,10,00,000
Senior Operations Manager

About the Role:

We seek a seasoned professional to lead our shared services operations in India, ensuring seamless delivery of finance-related services to our distribution business across multiple African markets.

Key Responsibilities:

  • Operational Leadership: Direct and manage the outsourced India-based shared services center, guaranteeing high-quality operational delivery of core finance processes.
  • Drive process standardization, automation, and simplification initiatives to enhance service quality and cost efficiency.
  • Establish robust KPI dashboards and governance routines, regularly monitoring them, including SLAs to drive compliance to agreed metrics and hold outsourced vendors accountable for high levels of service delivery and stakeholder satisfaction.
  • Develop clear ways of working and ownership of processes to strengthen compliance and audit readiness.
  • Foster strong relationships and collaborate closely with country finance and operations teams across Africa, including regional financial controllers, to align shared services support with local requirements.
  • Manage vendor relationships and third-party service providers supporting shared services.
  • Build, develop, and lead a high-performing team within the Shared Services center, ensuring succession planning.
  • Oversee statutory and internal audits, tax filings, and regulatory reporting for the vertical.
  • Coordinate with external auditors, tax advisors, and regulatory bodies to facilitate audits.
  • Implement risk management frameworks.
  • Maintain awareness of regulatory changes and ensure timely adaptation of policies and procedures.
  • Establish a culture of accountability, continuous improvement, and service excellence.

Financial Management & Reporting:

  • Manage financial control processes, including month-end close, consolidation, reporting, budgeting, and forecasting for the business vertical.
  • Ensure accuracy, completeness, and timeliness of financial statements in line with IFRS and company policies.
  • Support the Head – Finance for the vertical in financial analysis and business performance management.
  • Collaborate with country finance teams to ensure consistency and integrity of financial data.
  • Drive process improvements in financial operations and reporting systems.

Requirements:

  • Chartered Accountant (CA), CPA, ACCA, or equivalent professional qualification.
  • Proven track record in managing large, shared-services operations, ideally in a multi-country environment.
  • Strong expertise in audit, tax, and financial control across African markets.
  • Proficiency in ERP systems and shared services technologies and process automation.
  • Minimum 15 years of leadership experience in finance, shared services, preferably in automotive distribution or related sectors.

Must have competencies:

  • Strategic and analytical thinker with a focus on operational excellence.
  • Experience working in a matrix organization with cross-border reporting lines.
  • High resilience, problem-solving, and ability to drive change in complex, pressurised environments.
  • Excellent communication and stakeholder engagement skills, comfortable interacting with Senior leadership and international teams.

Location: Jaipur, India.

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