Customer Service Representative

4 weeks ago


Mumbai, Maharashtra, India Etraveli AB Full time

Etraveli Group is a leading company for tech solutions and fulfillment capabilities in the online sales of flights. Our mission is to simplify complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Our strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc., enable us to provide innovative solutions to our customers.

Our diverse team of over 2500 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Major offices are located in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay.

Key Responsibilities:

  • Working on schedule change reservations
  • Handling customer queries
  • Reporting to the Team Lead to achieve goals
  • Responsible for checking all queues
  • Multi-tasking and adapting to new situations and challenges

Requirements:

  • Any graduates and undergraduates can apply
  • Any domain experience is an added advantage but not mandatory
  • Freshers can apply
  • Knowledge of the Travel Industry would be a plus
  • Excellent written and verbal communication
  • Ability to work in different shifts (Including night shift)


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