Associate Quality Assurance Specialist
3 weeks ago
About this role:
At Wells Fargo Bank, we are seeking a highly skilled Associate Quality Assurance Administrator to join our team. This role plays a crucial part in ensuring the quality of our products and services.
Key responsibilities:
- Provide quality control support to our teams.
- Perform quality reviews and ensure control procedures are followed.
- Identify, research, resolve, and report all discrepancies related to claims, procedural issues, and quality data transmissions.
- Document quality issues and performance measures for management review.
- Provide support to the business line staff in the areas of reporting and business documentation.
- Evaluate the quality and accuracy of work being reviewed.
- Work closely with both internal and external customers to meet their service needs.
- Act as a subject matter expert.
Requirements:
- 6+ months of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired qualifications:
- Understanding of branch banking.
- Responsible for branch control review by following policy and procedures.
- Doing regular follow-up on the end-to-end AU review and finalization.
- Ensure observations noted and marked in the document.
- Maintain quality connections with the business partners both onshore and offshore.
- Work as a team to meet individual and business goals.
- Focus on meeting everyday productivity and ensure TAT adherence.
- Meet accuracy and productivity standards.
- Timely response to all emails.
- Expect to meet all policy and procedure in Ethical behavior.
- University degree in Business or related discipline.
- Experience of 0-6 months in Process Risk/Controls.
- Strong analytical skills.
- Fluency in communication.
- Certification in Risk will be an added advantage.
- SharePoint knowledge.
- Knowledge in Branch Operations would be an added advantage.
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