Associate Quality Assurance Specialist

3 weeks ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time

About this role:

At Wells Fargo Bank, we are seeking a highly skilled Associate Quality Assurance Administrator to join our team. This role plays a crucial part in ensuring the quality of our products and services.

Key responsibilities:

  • Provide quality control support to our teams.
  • Perform quality reviews and ensure control procedures are followed.
  • Identify, research, resolve, and report all discrepancies related to claims, procedural issues, and quality data transmissions.
  • Document quality issues and performance measures for management review.
  • Provide support to the business line staff in the areas of reporting and business documentation.
  • Evaluate the quality and accuracy of work being reviewed.
  • Work closely with both internal and external customers to meet their service needs.
  • Act as a subject matter expert.

Requirements:

  • 6+ months of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired qualifications:

  • Understanding of branch banking.
  • Responsible for branch control review by following policy and procedures.
  • Doing regular follow-up on the end-to-end AU review and finalization.
  • Ensure observations noted and marked in the document.
  • Maintain quality connections with the business partners both onshore and offshore.
  • Work as a team to meet individual and business goals.
  • Focus on meeting everyday productivity and ensure TAT adherence.
  • Meet accuracy and productivity standards.
  • Timely response to all emails.
  • Expect to meet all policy and procedure in Ethical behavior.
  • University degree in Business or related discipline.
  • Experience of 0-6 months in Process Risk/Controls.
  • Strong analytical skills.
  • Fluency in communication.
  • Certification in Risk will be an added advantage.
  • SharePoint knowledge.
  • Knowledge in Branch Operations would be an added advantage.


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