Customer Service Representative

4 weeks ago


Hyderabad, Telangana, India Genpact Full time

Company Overview

Genpact is a global professional services firm that helps clients unlock their business potential. Our client-centric approach enables us to deliver meaningful and lasting impact.


Salary

We offer an attractive salary of ₹200,000 - ₹500,000 per annum, depending on experience, to support our associates in achieving their financial goals.


Job Description


As an International Support Specialist at Genpact, you will be responsible for providing top-notch customer service to our global clients. Your primary focus will be on resolving customer inquiries efficiently and effectively, ensuring high levels of customer satisfaction.


Required Skills and Qualifications


To succeed in this role, you should have:



  • 0-5 years of experience in a customer-facing role
  • A degree in any field (undergraduate, graduate, or postgraduate)
  • Excellent communication and problem-solving skills
  • Able to work in a rotational shift pattern
  • Proficient in using technology to streamline processes and improve efficiency

Benefits


At Genpact, we prioritize the well-being and growth of our associates. Some of the benefits you can expect include:



  • Work from office setup with flexible working hours
  • One-way cab facility (if within transportation zone)
  • Opportunities for professional development and career advancement
  • A supportive and inclusive work environment

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