Strategic Employee Engagement Director

4 days ago

Chennai, Tamil Nadu, India AGS Health Full time
Company Overview
AGS Health is a revenue cycle management company that offers strategic partnership for growth. Our expert services complemented by AI-enabled technologies and high-touch support make us the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S.

Job Summary
We are seeking an experienced Employee Relations Manager to join our team. The ideal candidate will have 7-12 years of experience in Employee Relations, with a proven track record in grievance and conflict management. Strong knowledge of labor laws and statutory compliance, especially in relation to POSH, is essential. Experience working with multi-location teams in a service industry environment is also required.

Responsibilities
As an Employee Relations Manager, you will be responsible for:
• Handling employee grievances with professionalism, ensuring quick and effective resolution.
• Setting up mechanisms for employees to voice concerns and following up with appropriate measures.
• Documenting and tracking grievances to identify trends and implementing preventive actions.
• Mediating conflicts between employees, teams, or between employees and management to ensure harmonious work relationships.
• Providing guidance on conflict resolution strategies and leading interventions to de-escalate conflicts.
• Working with HR and department heads to mitigate workplace issues.
• Ensuring full compliance with POSH regulations and handling complaints with confidentiality and sensitivity.
• Conducting regular POSH training and awareness programs for employees.
• Supporting and guiding the Internal Complaints Committee (ICC) in investigating and resolving POSH-related cases.
• Working closely with internal stakeholders, including HR, department heads, and legal teams, to ensure alignment on employee relations policies and procedures.
• Liaising with external stakeholders, such as labor officials, legal representatives, and consultants, as required.
• Building strong relationships across all levels of the organization to effectively support and advise leadership on ER matters.

Proactive Employee Engagement & Roadshows
You will also be responsible for organizing and leading proactive roadshows and sessions to communicate the organization's Do's and Don'ts and promote a positive workplace culture. This includes educating employees on company policies, ethical standards, and workplace behavior expectations, gathering feedback from employees, and working with the leadership team to implement improvements where necessary.

ER Strategy Development & Implementation
In this role, you will develop and implement an employee relations strategy that aligns with organizational goals. You will conduct regular audits of ER practices and policies to ensure compliance with local laws and industry best practices. Additionally, you will monitor and analyze ER metrics to assess the overall health of the workforce and recommend improvements.

Academic and Professional Background
A Bachelor's or Master's degree in Human Resources, Business Administration, or a related field is required for this position. If you are a dedicated ER professional looking to make an impact, we encourage you to apply.

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