Senior HCM Configuration Specialist

Job Title: Senior HCM Configuration Specialist

This role is responsible for providing expert-level configuration and support for SuccessFactors Employee Central (EC) and other HRMS ERP/Cloud-based solutions. The ideal candidate will have a strong background in SAP EC configuration, security, and workflow setup, as well as experience with application design and execution in SF Employee Central.

About the Role:

We are seeking a highly skilled and detail-oriented individual to join our team as a Senior HCM Configuration Specialist. This person will work under the direction of an HR Operations Associate Manager, HBS Global System Support, and will be responsible for EC configurations, fixing RBP issues, executing mass loads, and working on solving incident tickets within the SuccessFactors ecosystem.

Key Responsibilities:

• Collaborate with the Global People Operations team to manage the queue of incidents and service requests execution
• Actively work on assigned global Change Control Board (CCB) configuration requests, including project plans and timelines development
• Focus on assigned global IdM and security queue security requests and communicate back to management for proper escalations
• Work on assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
• Provide input into the global Release Management process for configuration requests Execution
• Lead the resolution of escalated configuration and configuration issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to the Associate Manager as necessary
• Maintenance of the configuration and security workbooks, and management of global system naming conventions and standards Execution
• Support and execute assigned global metrics and scorecards for all EC system configuration and security changes, and provide status to stakeholders and senior leadership Execution

Required Skills and Qualifications:

To succeed in this role, you will need:

• A minimum of a bachelor's degree, preferably in IT or Human Resources
• 3-5 years of experience in SAP SuccessFactors system implementations and support
• Global large-scale systems implementation, project management, and support experience
• Detailed system configuration experience in large-scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred
• SuccessFactors EC certification required
• RBP Setup and workflow configuration
• Application configuration design and execution in SF Employee Central
• Experience collaborating with business teams, subject matter experts, IT, and integration partners in creating optimized system solutions to meet business requirements
• Highly organized with strong follow-up and results-oriented, strong verbal and written communication skills
• Effective problem-solving skills, high degree of initiative, and creativity with a quality focus and a strong attention to detail
• Experience in managing multiple simultaneous projects on time and on budget
• Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
• Ability to multi-task and prioritize, anticipate, and independently address issues
• HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
• Influencing and communication skills, both verbal and written
• Ability to deal efficiently with multiple issues and difficult situations/people under pressure

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others:

Please note that this role requires a highly analytical and detail-oriented technical profile.

Contact Information:

For more information, please contact [insert contact information].