
Operations Team Manager
1 week ago
Supervise recovery operations across multiple sites, managing teams and vendors. Monitor performance metrics and ensure quality standards.
Key Responsibilities:
- Manage recovery operations across multiple locations.
- Monitor CRR metrics and ensure audit and quality standards at the vendor level.
- Implement capacity planning, portfolio allocation, and performance tracking.
- Resolve escalations and improve collection strategy through departmental coordination.
Requirements:
- At least 5 years of unsecured loan or consumer durable collections experience in a financial setting.
- Proven experience in leading large field teams and vendor oversight.
- Strong Excel and presentation skills; able to derive insights from data.
- Open to travel; strong leadership, planning, and communication abilities.
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