Operations Team Manager

1 week ago

Navi Mumbai Mumbai City Mumbai, India beBeeCollections Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Team Operations Leader

Supervise recovery operations across multiple sites, managing teams and vendors. Monitor performance metrics and ensure quality standards.


Key Responsibilities:
  • Manage recovery operations across multiple locations.
  • Monitor CRR metrics and ensure audit and quality standards at the vendor level.
  • Implement capacity planning, portfolio allocation, and performance tracking.
  • Resolve escalations and improve collection strategy through departmental coordination.

Requirements:
  • At least 5 years of unsecured loan or consumer durable collections experience in a financial setting.
  • Proven experience in leading large field teams and vendor oversight.
  • Strong Excel and presentation skills; able to derive insights from data.
  • Open to travel; strong leadership, planning, and communication abilities.

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