Strategic Customer Engagement Specialist

6 days ago

Bellary, Karnataka, India beBeeRetention Full time ₹ 19,00,000 - ₹ 28,00,000
About the Role

We are seeking a highly skilled Customer Retention Manager to join our team. This role requires strong analytical skills, effective communication and negotiation abilities, as well as experience in customer service.

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and send purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics like conversions and account actions.
Responsibilities
  • Advanced knowledge of Microsoft Excel software.
  • BASIC KNOWLEDGE OF MICROSOFT WORD.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
Requirements
  • Foster progressive culture, creativity, and a flexible work environment.
  • Respect diversity in all aspects.
  • Integrity, experience, honesty, people, humanity, and passion for excellence.

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