
Customer Representative
2 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Associate. In this role, you will be responsible for acquiring new customers, call Jio customers to explain the benefits of Jio's recharge plans, assist customers in completing their Jio recharges, sell new Jio connections to prospective customers, resolve customer queries within agreed timelines, ensure a delightful customer experience, respond to all customers in an appropriate tone and language, capture customer details and data relevant to the call or service, and learn about Jio's plans, products, and services to add value to the offering.
Responsibilities:
- Acquire new customers through various channels
- Call Jio customers to explain the benefits of Jio's recharge plans and assist them in completing their recharges
- Sell new Jio connections to prospective customers
- Resolve customer queries within agreed timelines
- Ensure a delightful customer experience by responding to all customers in an appropriate tone and language
- Capture customer details and data relevant to the call or service
- Learn about Jio's plans, products, and services to add value to the offering
Requirements:
- Basic knowledge of reading and writing
- Smartphone usage
- Ability to speak local language
- Sales and customer handling skills
- Ability to learn and adapt quickly
Education Requirements:
- 10th pass
Experience Requirement:
- Fresher
Skills and Competencies:
- Goal and result-oriented
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