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Customer Service Representative
2 weeks ago
**Job Description:**
The successful candidate will be responsible for engaging in outbound calls to prospective customers, explaining products and services clearly, maintaining customer databases, and supporting the sales marketing team.
**Key Responsibilities:**
• Make outbound calls to potential customers
• Explain products and services effectively
• Maintain customer databases and update records regularly
• Follow up on customer inquiries, leads, and feedback
• Achieve daily, weekly, and monthly calling targets
• Handle customer queries and escalate issues when required
• Build and maintain strong customer relationships
• Support the sales team with lead generation and appointment setting
**Required Skills and Qualifications:**
• Good communication skills in Hindi and/or English (regional language knowledge is an advantage)
• Basic computer knowledge, including MS Office and data entry
• Polite, confident, and professional telephone etiquette
• Ability to handle pressure and meet targets
• Active listening and problem-solving skills
• Positive attitude and willingness to learn
**Benefits and Career Advancement Opportunities:**
• Attractive salary and performance-based incentives
• Training and development support
• Friendly and growth-oriented work environment
• Career advancement opportunities
