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Strategic Workflow Optimizer
2 weeks ago
Operations are the backbone of any successful organization, and a skilled Operations Management Specialist is essential to ensuring seamless day-to-day operations.
This role involves working closely with various stakeholders to understand business needs, document requirements, create and maintain process documentation, assist in the implementation of solutions, and monitor quality of service delivery.
The Operations Management Specialist will work with cross-functional teams around the world to define best practices, design and optimize scalable workflows that align with company goals. Key responsibilities include:
- Analysis of business processes and workflows to standardize, improve or automate them.
- Delivering process and solution documentation across various teams, geographies, and tools.
- Leading projects from end-to-end, ensuring goals are achieved on time.
- Developing a deep cross-functional understanding of individual teams and processes to ensure best-fit solution development.
- Monitoring project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Documenting all work to a high professional standard.
Required Skills and Qualifications:
- English fluency (at least Upper-Intermediate)
- Effective and persuasive communication; Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Experience working with cross-functional teams in a global environment.
- Basic understanding of business process modelling, workflow, and project management principles.
- Familiarity with data analysis tools and methodologies.
- Ability to work effectively in a team environment and manage multiple priorities and tasks.
- Experience in a business analysis or related role is preferred but not mandatory.
- Experience using project management tools, such as Monday.com.
- Understanding of ecommerce systems and experience with online advertising would be a plus.
