Career Opportunities for Technical Support Specialists

3 days ago

Chennai Pune Bengaluru Bangalore, India beBeeSoftwareSupport Full time US$ 90,000 - US$ 1,20,000

Job Description:

As a skilled Technical Support Specialist, you will be responsible for providing exceptional support to our software production processing environment. Your primary goal will be to detect, diagnose, and resolve complex technical issues that may arise.

Key Responsibilities:

  • Install, maintain, and support application/source code and/or its components and subsystems.
  • Detect, diagnose, and report related problems in a timely manner.
  • Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components.
  • Provide technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.

Required Skills and Qualifications:

We are seeking candidates with:

  • A minimum of 7-11 years of experience in Application Support and Production Support.
  • Good experience in Java, Unix, Shell Application Support with Azure.
  • The ability to work in 24/7 -rotational shifts including night shifts.
  • Exposure to Support and Monitoring tools like Splunk, Dynatrace.
  • Experience in Troubleshooting Incident Triaging, Log analysis, Platform Stability.
  • Exposure to Incident, Change Management, Exposure to Control M or Batch job process.

Benefits:

We offer:

  • A competitive salary package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Others:

Added Bonus if you have:

  • Knowledge in Splunk would be an added advantage.
  • Knowledge in troubleshooting Java/J2EE application-related issues.
  • Knowledge of FIS products and services.
  • Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization.
  • Knowledge of financial services industry.

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