Program Delivery Specialist

2 weeks ago

Tirupati, Andhra Pradesh, India beBeeEducation Full time ₹ 12,00,000 - ₹ 20,00,000

About Us:

We are committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals worldwide.

We achieve this by collaborating with top-tier universities across the globe. Our short courses, degree programs, and professional certificates help learners acquire new skills and transform their lives and organizations.

Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches. This approach has educated over 250,000 individuals across 80+ countries.

Job Overview:

As a Program Coordinator within our Learning team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams for a seamless learning experience.

Key Responsibilities:

  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors) to manage program timelines, ensure deliverables alignment, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure all learning communications adhere to quality standards and branding guidelines set by the process.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer Focus: Demonstrated experience in customer support roles with the ability to resolve learner inquiries professionally and effectively.
  • Tech Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Teamwork: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.

What We Offer:

You'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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