Join Our Team

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a vital part in handling inbound voice calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience.

About the Job:

This is a unique opportunity to work in a fast-paced, dynamic environment where you will be required to handle a variety of customer interactions. You will need to possess excellent communication skills, with the ability to convey information clearly and confidently.

Your Responsibilities:

  • Customer Interaction: Respond to incoming customer calls in a professional, courteous, and efficient manner.
  • Issue Resolution: Identify customer concerns and provide appropriate solutions to ensure customer satisfaction and retention.
  • Documentation: Accurately record customer interactions and transactions in designated systems.
  • Product/Service Expertise: Develop and maintain thorough knowledge of the company's products or services to assist customers effectively.
  • Adherence to Policies: Follow company guidelines, procedures, and quality standards during all customer interactions.
  • Cross-functional Collaboration: Work closely with other departments to resolve complex customer issues and enhance the service experience.

Required Skills:

  • Excellent Communication Skills: Strong verbal and written communication abilities, with the capability to convey information clearly and confidently.
  • Customer-Centric Mindset: Passion for delivering exceptional customer service and understanding customer needs.
  • Problem-Solving Skills: Ability to assess situations quickly, troubleshoot issues, and provide effective resolutions.
  • Adaptability: Comfortable handling a variety of customer interactions and working in a fast-paced, dynamic environment.
  • Technical Proficiency: Familiarity with basic computer applications and customer service software/tools.
  • Team Player: Willingness to collaborate with team members and contribute to a supportive, positive work culture.

Additional Information:

  • Shift Work: Must be open to working night shifts, including weekends and holidays as per business requirements.
  • Training: Participation in initial and ongoing training sessions to stay updated on products, services, and best practices.

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