High Stakes Test Center Operations Specialist

2 weeks ago

Thoothukudi, Tamil Nadu, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000

Key Role in High-Stakes Test Center Operations

This position is critical to ensuring seamless operations at High-Stakes Test Centers (HSTCs).

The HSTC Operations Coordinator will work closely with partners, manage schedules, ensure compliance, and provide necessary tools and processes for efficient exam delivery. Strong organizational skills, attention to detail, and clear communication are essential to maintaining high-quality standards.

Responsibilities:

  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

Requirements:

  • Bachelor's degree in business administration, operations management, or a related field preferred.
  • 1-3 years of previous working experience in a multi-cultural environment would be considered a plus.
  • Excellent attention to detail.
  • Excellent command of the English Language (Level C2). Additional languages desired.
  • Advanced computer literacy required. ECDL Advance level certification desirable.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
  • Flexibility to travel as required to support operational needs.

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