Strategic Operations Manager, Process Excellence Specialist
1 day ago
Job Overview:
We are seeking an experienced Strategic Operations Manager to join our team at myGwork. As a key member of our Audits and Insights Team, you will play a critical role in driving operational excellence and optimizing support and services team operations.
About the Role:
The ideal candidate will have a strong background in operations management, with a proven track record of developing and implementing strategic plans to drive business growth. You will work closely with our AIT Leader to develop and execute operational strategies aligned with organizational objectives.
Key Responsibilities:
- Operations Planning:
- Develop and implement robust operations plans aligned with organizational objectives
- Collaborate with Operations Manager to align overarching strategy with day-to-day execution
- Performance Metrics:
- Conduct weekly operations callouts to review key performance metrics in Weekly Business Review (WBR)
- Conduct Monthly Business Reviews (MBR) to assess and prioritize long-term operational trends
- Work closely with AIT Program Managers to monitor progress and implement corrective actions to drive AIT operational goals' achievement
- Change Management:
- Drive effective change management processes, ensuring strategic shifts are smoothly integrated
- Effectively communicate strategic insights to teams
- Partner with Program Manager to adapt teams to evolving business requirements
- Continuous Improvement:
- Develop metrics to measure the effectiveness of audit operations strategies
- Use data to drive continuous improvement, ensuring operations remain efficient and effective
- Foster a culture of continuous improvement within AIT Operations teams
- Cross-Functional Collaboration:
- Collaborate with cross-functional teams/global stakeholders to ensure alignment of goals and smooth execution of operations
- Implement best practices in AIT operations, based on industry standards and benchmarks
About Amazon:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Requirements:
To succeed in this role, you will need:
- Bachelor's Degree with 5+ years successful experience in Operations Management in a contact centre environment
- Excellent verbal and written communication skills, with the ability to clearly convey complex information
- Strong analytical skills, with a knack for interpreting data and making informed decisions
- Program and Project Management
- Strong interpersonal skills for liaising with various stakeholders, both internal and external
- Comfortable working independently and seeking guidance as needed
Estimated Salary: $120,000 - $180,000 per year.
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