Fulfillment Operations Supervisor

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
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FBA Support Operations Team Manager is a critical role at ADCI - Karnataka, where you will lead a team of Machine Learning Data associates. As a manager, you will be responsible for managing individual and team performance expectations and goals, providing coaching feedback, and serving as a leader for escalated contact resolution. You will partner with stakeholders to ensure consistent employee experience, lead team meetings, and drive process improvements. The ideal candidate should have a proven track record in people management, team building, and process improvement.

BASIC QUALIFICATIONS:
• At least one year of direct people management experience
• A graduate degree or equivalent with people managerial experience
• Demonstrated team-building skills within own team or across other teams
• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth
• Demonstrated skill in developing and implementing new strategies and procedures
• Well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
• Proven ability to report and analyze data

PREFERRED QUALIFICATIONS:
• Demonstrated ability to develop, direct, and manage a team
• Skilled in developing and implementing new processes and procedures
• Ability to organize, prioritize, and schedule work assignments
• Ability to develop, plan, and implement short and long-range goals for individuals and teams
• Passion for delivering a positive Customer experience
• Ability to perform ambiguous tasks without guidance and support
• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units
• Can adapt well to changing circumstances, direction, and strategy
• Ability to manage team performance through training, coaching, and process improvement
Communication Skills:
• Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community
• Demonstrated team building skills: within own team/across other teams
• Ability to provide objective performance feedback
• Ability to maintain composure in critical situations and communicate clearly with internal and external Customers
• Excellent documentation skills
Continuous Improvement:
• Strong history of proposing ideas for new metrics and tools
• Ability to own data collection and reporting for deep dives and escalations

This is a non-virtual role, and the candidate should be open to working from the office five days a week."

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