
Customer Success Ambassador
2 weeks ago
Job Title: Customer Support Associate
About the Role:This is an exciting opportunity for someone looking to drive customer success, manage escalated queries, and liaise with garage partners.
We are seeking a highly skilled and motivated Customer Support Associate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experience, resolving complaints, and working towards agreed service level agreements.
The ideal candidate will have strong communication skills, be confident in relationship building, and possess excellent time-management skills. A minimum of 3 years' experience in handling customer complaints and fluent written and spoken English is required.
Responsibilities:- Resolve escalated customer queries
- Liaise with garage partners
- Monitor complaint trends
- Report to the manager each week
- Strong communication skills
- Confident in relationship building
- Excellent time-management skills
- Minimum 3 years' experience in handling customer complaints
- Fluent written and spoken English
- An unparalleled opportunity to be an early team member of a famous start-up
- Part of a passionate, friendly and transparent culture which encourages suggestions for improvement
- Full training and ongoing support
- Fully remote role
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