Highly Skilled IT Operations Professional
2 days ago
We are seeking a highly skilled Senior IT Service Operations Specialist to join our team. This is an exciting opportunity for a motivated and experienced professional to provide top-notch IT support and services.
The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to work well under pressure.
Job Responsibilities:- Provide first-level support for IT Helpdesk tickets, resolving within SLA
- Maintain a 98-99% SLA in resolving incidents
- Build, deploy, and maintain desktops laptops with required software
- Ensure end-user computing devices are up-to-date with antivirus and run weekly scans
- Maintain and update IT asset inventory
- Manage onboarding and offboarding user accounts
- Follow ITIL processes and procedures
- Maintain access control biometric and DVR systems
- PREFERRED DEGREE IN COMPUTER SCIENCE, B TECH, B SC
- 5 YEARS OF RELEVANT EXPERIENCE IN AN IT SERVICE DESK ROLE
- EXPERIENCE SUPPORTING AND MAINTAINING IT DESKTOP INFRASTRUCTURE FOR A MINIMUM OF 400 USERS
- STRONG KNOWLEDGE OF WINDOWS 8, 10 AND WINDOWS SERVER 2008, 2012
- EXPERIENCE IN MANAGING USER ACCOUNTS AND DISTRIBUTION GROUPS IN AD, EXCHANGE, AND O365
- STRONG NETWORKING TROUBLESHOOTING SKILLS: LAN, WAN, WI-FI, AND VPN CLIENT CONNECTIVITY
- EXPERIENCE IN MANAGING AND TROUBLESHOOTING OUTLOOK CLIENT AND SERVER ISSUES
- UNDERSTANDING OF ANTIVIRUS, SPYWARE, AND MALWARE DETECTION AND PREVENTION
- KNOWLEDGE OF DNS, DHCP, FILE SERVER, AND PRINT SERVER
- EXPERIENCE IN MAINTAINING SOFTWARE HARDWARE INVENTORY
- EXCELLENT TROUBLESHOOTING SKILLS IN SOFTWARE AND HARDWARE INSTALLATIONS AND CONFIGURATIONS
- PROFICIENT IN MANAGING WINDOWS 8, 1, 10, AD ACCOUNTS AND GROUPS, MS OFFICE 2013, 2016, O365, MCAFEE, TICKETING SYSTEMS, SERVICENOW, AND HARDWARE KNOWLEDGE OF LAPTOPS AND DESKTOPS
- UNDERSTANDING OF LAN WI-FI WAN, DNS, DHCP, FILE AND PRINT SERVER, AND OFFICE 365
- CERTIFICATIONS SUCH AS MCSE MCSA
- EXCELLENT WRITTEN AND SPOKEN ENGLISH SKILLS
- GOOD UNDERSTANDING AND WORKING EXPERIENCE WITH ITIL PROCESSES AND PROCEDURES
- QUICK LEARNER, SELF-MOTIVATED, AND A GOOD TEAM PLAYER
- FLEXIBLE TO WORK IN ROTATIONAL NIGHT SHIFTS
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
Our company is committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates.
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