Senior Customer Experience Strategist

4 days ago

Pune, Maharashtra, India beBeeProductivity Full time ₹ 1,50,000 - ₹ 28,00,000
UX Design Lead

We are seeking a seasoned professional to lead the efforts in understanding customer journeys, developing Horizontal UX & AI for UI strategies, and conceptualizing products with wireframes.

Key Responsibilities:

  • Conceptualize customer experience strategies
  • Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
  • Develop and implement UX strategies that align with business objectives.
  • Stay up-to-date with industry trends and best practices in UX & UI for AI.
  • Assist in defining product requirements and features.
  • Use data analytics to inform product strategy and prioritize features.
  • Ensure product alignment with customer needs and business goals.
  • Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.

Requirements:

  • Experience in a B2C environment is highly preferred.
  • Strong background in managing the delivery of customer experience initiatives in collaboration with various internal units including Design, UX Research, UX Content, and UX QA.
  • Proficiency in tools like Figma, X-Mind, and Google Analytics.
  • Excellent communication and project management skills.

Benefits:

  • Opportunity to work on cutting-edge projects and develop innovative solutions.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.

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