Global Travel Specialist

A seasoned travel professional is responsible for planning and booking travel arrangements for business or leisure trips, providing exceptional customer service to clients, conducting research on destinations, travel trends, and industry news, negotiating with travel vendors for the best rates and packages, communicating with clients about travel itineraries and addressing any concerns or questions.

• Client Service: Providing exceptional customer service to clients, ensuring a high level of satisfaction and loyalty.
• Travel Planning: Planning and booking travel arrangements for business or leisure trips, taking into account client preferences, budget constraints, and travel requirements.
• Research: Conducting thorough research on destinations, travel trends, and industry news to stay up-to-date and make informed recommendations to clients.
• Negotiation: Negotiating with travel vendors to secure the best rates and packages for clients, maximizing value and minimizing costs.
• Communication: Communicating effectively with clients about travel itineraries, answering questions, and addressing concerns in a timely and professional manner.
• Education: Educating clients on cancellation policies, refunds, and penalties, ensuring they understand their obligations and responsibilities.
• Relationship Building: Building and maintaining strong relationships with clients, vendors, and other stakeholders, fostering trust and cooperation.
• Record Keeping: Maintaining accurate and up-to-date records of bookings, payments, transactions, phone calls, and meetings, ensuring compliance with regulatory requirements.
• Reporting: Preparing and submitting regular reports on budget use and spending, highlighting areas for improvement and suggesting optimization strategies.

This role requires a unique blend of skills, including excellent communication and interpersonal skills, strong research and analytical skills, and the ability to work independently and as part of a team. The ideal candidate will possess a higher secondary education and relevant experience in the travel industry, demonstrating a passion for delivering exceptional customer service and driving business growth.