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Executive Team Lead
3 weeks ago
Purpose:
Our organization seeks an experienced professional to lead a team of Group Operations experts responsible for processing new business and end-to-end policy servicing for group business.
Context:
The successful candidate will work within the Operations Department, focusing on Group New Business & Policy Servicing to provide exceptional customer services.
Main Responsibilities:
- Coordinate with Sales and Actuarial teams for closure of individual Group processes.
- Ensure issuance of policies and resolution of customer and intermediary queries.
- Provide an efficient, effective, professional, and courteous service to intermediaries and customers.
- Adhere to established company procedures in a consistent manner and contribute to improvements whenever possible.
- Implement and maintain agreed quality and quantity controls to aid proactive management and problem anticipation.
- Supervise and train a team to meet the business needs of our organization as it grows over time.
- Coordinate with finance for reconciliation of policy account balances.
- Drive transformation and digitization of group business.
Qualifications & Experience:
Candidates should possess an MBA/ACII with at least 8-10 years' experience gained in customer services or operations departments. An Associate of Insurance Institute qualification is advantageous.
Required Skills & Knowledge:
- Experience in operations within the financial services industry.
- Proven track record within the Group Operation department of an insurance company.
- Ability to process data to deliver operational efficiency.
- Proficiency in using databases and office management software, including word processors and spreadsheets.
- Strong leadership, team building, and influencing skills.
