Technical Workflow Coordinator

24 hours ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Opportunity

The Zendesk AI Support Specialist role involves managing workflow implementation, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities.

This position emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving.

Key Responsibilities
  • Workflow Configuration:
    • Implement workflows as directed by the Architect to meet business requirements.
    • Leverage Autonomous AI Agent capabilities to enhance automation and agent productivity.
    • Ensure workflows are efficient, maintainable, and aligned with platform standards.
  • Operational Effectiveness:
    • Troubleshoot and resolve technical issues related to platform performance.
    • Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.
    • Ensure integrations with third-party tools function reliably.
  • Collaboration and Training:
    • Partner with the Architect to understand strategic priorities and translate them into operational tasks.
    • Train end-users and provide ongoing support to improve user experience and satisfaction.
  • Platform Enhancement:
    • Identify opportunities to improve platform performance and efficiency.
    • Implement updates and improvements to ensure the platform remains aligned with best practices.
    Required Skills and Qualifications
    • Hands-on experience in configuring and implementing workflows in Zendesk.
    • Familiarity with Zendesk Autonomous AI Agent functionalities.
    • Strong problem-solving and troubleshooting abilities.
    • Effective collaboration and training skills.
    Benefits and Opportunities

This role offers a dynamic work environment with opportunities for growth and development. If you are passionate about delivering exceptional user experiences and have a strong background in workflow configuration and management, we encourage you to apply.

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