Insurance Risk Management Expert

2 weeks ago


Udaipur, Rajasthan, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

Senior Quality Assurance Specialist

We are seeking a seasoned professional with extensive experience in quality management to fill this challenging role.

About the Job:

  • This is an exciting opportunity for a skilled Senior Quality Assurance Specialist to join our team and take ownership of quality monitoring, MIS reporting, and process improvement initiatives.
  • The ideal candidate will have a proven track record of success in quality analysis, strong analytical skills, and excellent communication abilities.

Key Responsibilities:

  1. Conduct thorough audits of calls to evaluate agent performance and provide constructive feedback.
  2. Ensure compliance with regulatory requirements, industry standards, and internal quality parameters.
  3. Collaborate with team leaders and trainers to develop and implement effective training programs.
  4. Analyze data from MIS reports to identify trends and areas for improvement, then present findings to senior management.
  5. Develop and implement actionable plans to address identified gaps and drive continuous improvement.
  6. Provide ongoing support and guidance to team members on quality-related matters.

Requirements:

  • A bachelor's degree in any discipline.
  • At least 5-8 years of experience in a quality assurance function, preferably within the insurance or BFSI sector.
  • In-depth knowledge of call auditing, quality frameworks, and relevant compliance standards.
  • Superb analytical and problem-solving skills, combined with excellent written and verbal communication abilities.
  • Proficiency in MS Excel and MIS reporting tools.
  • Flexibility to work in rotational shifts, including nights if required.


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