Transition and Process Improvement Leader

3 days ago

Pune, Maharashtra, India beBeeDeployment Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

Program Manager, Transition and Deployment


Description

We are seeking an experienced Program Manager to lead the transition and deployment of our programs. As a key member of our team, you will oversee the day-to-day performance management, ensure value assurance, and drive the launch of optimization and automation processes.


Key Responsibilities
  • Performance Management: Oversee the day-to-day rigorous performance management and deliver the receiving side of scope expansion.
  • Coordinating Scope Expansion: Manage transitions, scale ABS scope expansion, and ensure on-time delivery tracking.
  • Developing SLAs: Map currently available SLAs, develop a roadmap for their migration, and create detailed SLAs for all processes.
  • Documentation and Process Mapping: Capture current state process and develop ideas for long-term improvement and process harmonization.
  • Creating Standard Operating Procedures: Coordinate the documentation of processes and creation of ABS Standard Operating Procedures and Service Level Agreements.
  • Knowledge Transfer and Change Management: Ensure comprehensive documentation of existing processes, workflows, and systems, conduct training sessions, and implement change management strategies.

Requirements

To be successful in this role, you should possess the following skills and qualifications:

  • Bachelor's Degree with Relevant Business Experience or Master's Degree (preferred) in Business, Total Quality Management, or similar.
  • Minimum 7+ years of relevant experience.
  • Project Management Professional (PMP), Certified Business Process Professional (CBPP), or Six Sigma certification is an advantage.
  • Expertise in project planning, execution, risk mitigation, and communication of progress to senior leaders.
  • Technical skills in systems like SAP, tools such as Tableau, and methodologies including Lean Six Sigma.
  • Process Automation and Optimization: Skills in process automation, end-to-end (E2E) process design, and optimization.
  • Communication and Collaboration: Strong communication and collaboration skills to engage with various stakeholders.
  • Change Management: Expertise in managing change, understanding the impact on employees and processes, and mitigating strategies to minimize risks.
  • Strategic Thinking: Ability to align the transition with the overall business strategy.
  • Leadership and Team Management: Ability to lead and motivate diverse teams, ensuring alignment along the process.
  • Problem-solving: Ability to quickly identify and resolve issues.

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