
Business Operations Manager
1 day ago
Key Responsibilities:
">- ">
- Lead the Order-to-Cash process for a global client, responsible for managing a team of employees across various sub-processes including Cash Applications, B2B Collections, Billing, and Credit Management.">
- Develop and implement performance metrics to measure accuracy and timeliness, providing regular reports to stakeholders and taking proactive action to address any issues or dips in process performance.">
- Collaborate with internal and external partners to analyze volumetric information, identify areas for improvement, and implement solutions to drive business growth.">
- Manage people-related issues through effective communication and ensure smooth day-to-day operations.">
- Act as a second-level point of contact for critical customer issues, resolving problems promptly and maintaining excellent relationships with clients.">
- Take ownership of process and operations, ensuring transparency and agility in solving complex problems to deliver exceptional customer experiences.">
Requirements:
">- ">
- Bachelor's degree in Commerce (MBA-Finance preferred)">
- Significant experience in Order-to-Cash processes, preferably in a leadership role">
- Excellent knowledge of B2B Collections and Cash Applications">
- Proven team management experience, with a minimum of 40 people managed">
- SAP experience in managing Cash Applications and Collections">
- Strong oral, written communication, and interpersonal skills, with the ability to analyze and problem-solve">
- Previous experience in managing client partners from diverse regions">
- Analytics certification or full-time MBA degree from a top institution">
Why Join Our Organization?
">We offer a dynamic work environment that values respect, integrity, customer focus, and innovation. As a transformation leader, you will have the opportunity to work at the cutting edge of AI, automation, and digital innovation, driving change for global enterprises and solving complex business challenges.
">Our organization is committed to creating a culture that fosters growth, development, and well-being. We believe in empowering our employees to make a meaningful impact and contribute to the success of our clients and organization.
">Join us in shaping the future of business operations and taking your career to new heights
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