Documentation Specialist

6 days ago

Bengaluru, Karnataka, India SmartQ Full time

About SmartQ

We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of $20 billion.

Our mission is to create a positive and fulfilling work environment that fosters innovation, collaboration, and growth. We believe in the power of teamwork and strive to create a workplace that celebrates differences and provides equal opportunities for all employees.

Job Description

A Technical Documentation Specialist at SmartQ will play a crucial role in maintaining the knowledge base of the organization, supporting effective communication, and ensuring that accurate information is accessible. Key responsibilities include:

  • Developing and maintaining various technical documents: user guides, product manuals, troubleshooting manuals, installation guides, quick start guides, presentations, videos, product tutorials, and more.
  • Crafting compelling narratives about SmartQ's product suite across formats such as documents, presentations, videos, and more.
  • Collaborating with product managers, software engineers, and subject matter experts to ensure accurate technical details.
  • Reviewing and editing documentation meticulously to ensure clarity and accuracy.
  • Working with product team to stay updated with new product features and following up on product documentation and video channel enablement.
Required Skills and Qualifications

To excel in this role, you should have:

  • Bachelor's degree in communication, Computer Science, Engineering, or related field.
  • 2-4 years of experience in technical writing with experience in B2B SaaS companies.
  • Strong written and verbal communication skills in English.
  • Strong interpersonal skills, enabling effective collaboration with cross-functional teams.
  • Rapid adaptability to grasp and communicate technologies effectively.
  • Strong attention to detail and organizational skills.
  • A proactive attitude, driven by continuous improvement.
Benefits

SmartQ offers a comprehensive benefits package, including:

  • Innovative Work Culture: We foster an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.
  • Career Growth and Development: We offer ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.
  • Work-Life Balance: We understand the importance of work-life balance and strive to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
  • Competitive Compensation and Benefits: We offer competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of our employees.
  • Diverse and Inclusive Environment: We value diversity and inclusion and strive to create a workplace that celebrates differences and provides equal opportunities for all employees.

$80,000-$110,000 per annum (based on location and experience)

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