Vehicles Claims Inspector

This is an exciting opportunity for a skilled professional to join our team as an Auto Damage Claims Assessor. In this role, you will play a critical part in ensuring the efficient and effective processing of vehicle damage claims.

The successful candidate will be responsible for assessing vehicle damage remotely using images and videos, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings. This will involve working closely with customers, repair teams, and operational scheduling to ensure fast, accurate assessments and high conversion rates from leads to bookings.

The ideal candidate will have prior experience in vehicle damage assessment, quoting, or SMART repair industry and possess strong knowledge of minor vehicle damage types and SMART repair capabilities. Excellent attention to detail and communication skills are essential, as well as the ability to handle customer queries and close sales over the phone or digitally.

We offer a range of benefits, including a competitive salary, fully remote work option, and opportunities for training and development. Our supportive and forward-thinking team culture prioritizes employee growth and well-being.

Key Responsibilities:

• Image-Based Vehicle Damage Assessment: Assess vehicle damage remotely using submitted photos and/or video footage, identify required SMART repair work, and accurately prepare repair quotes.
• Quoting & Estimating: Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes, clearly communicate quote details to customers, and ensure all quotes are logged and followed up promptly.
• Enquiry Handling & Conversion: Respond to incoming customer enquiries via email, web forms, and phone, qualify leads, guide customers through the repair process, convert quotes into confirmed bookings, maintain high conversion rates, and exceed performance targets.
• Triaging & Workflow Coordination: Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician, route jobs correctly based on location, severity, and repair capability, and liaise with scheduling teams to allocate bookings appropriately.

Required Skills & Qualifications:

• Prior experience in vehicle damage assessment, quoting, or SMART repair industry.
• Strong knowledge of minor vehicle damage types and SMART repair capabilities.
• Familiarity with estimating tools or internal quoting platforms.
• Excellent attention to detail and communication skills.
• Proven ability to handle customer queries and close sales over the phone or digitally.

Benefits:

• Competitive salary.
• Fully remote work option.
• Opportunities for training and development.
• Supportive and forward-thinking team culture.
• 25 days holiday plus public holidays.
• Pension scheme and additional benefits.