Customer Advocacy Lead

7 days ago

Rajahmundry, Andhra Pradesh, India beBeeGrievance Full time ₹ 90,00,000 - ₹ 1,20,00,000
Key Role Responsibilities
  • End-to-end grievance redressal across all channels, leading dispute resolution and acting as a single point of contact for customer complaints.

The role requires timely escalation to authorities and effective management of customer grievances through day-to-day interactions via email, phone, and other channels.

Key responsibilities include tracking and resolving cases, maintaining records, and publishing the Grievance Redressal Policy summary.

Credit-Bureau Disputes & Escalations
  • Handle bureau dispute issues by escalating with customers and liaising with internal teams to resolve complaints reported.
Regulatory Compliance & Audit Readiness
  • Ensure complete records for internal audit, statutory audit, and inspections, including complaint logs, TATs, decisions, communications, and evidence.
  • Share periodic reports to leadership, surfacing themes and preventive actions.
Fraud & Cyber-Crime Handling
  • Regular reporting of phishing/impersonation/loan-app clones/UPI frauds to law enforcement authorities.
  • Report to helplines and coordinate with local police/CID, and legal for FIR/zero-FIR where applicable. Maintain records and logs of all activity.
Process Excellence & Analytics
  • Define and track grievance SLAs (acknowledgement, resolution), FCR, reopen rate, bureau correction TAT, repeat root causes, and Ombudsman incidence.
  • Build dashboards, run monthly RCA and CAPA, drive policy changes to reduce inflow.

Required Experience & Skills:

  • 5–9 years in grievance redressal, customer advocacy & credit-bureau ops in fintech/bank.
  • Strong working knowledge of RBI Integrated Ombudsman Scheme (RB-IOS), CMS portal workflows, and complaint documentation.
  • Excellent stakeholder management and strong communication skills.
  • CRM/Ticketing (Freshdesk/Zendesk/Salesforce), RBI CMS portal, NCRP (cybercrime.gov.in), bureau portals/APIs.

  • Customer Experience Specialist

    1 day ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a skilled Customer Experience Specialist to drive exceptional customer support and advocacy.Key Responsibilities:Deliver Top-Quality Support: Ensure every customer query is met with a prompt, informed response, adhering to our service standards for seamless interactions.Be a Customer Champion: Stay attuned to customer needs and...

  • Customer Retention Lead

    5 days ago

    Rajahmundry, Andhra Pradesh, India beBeeRetention Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Customer Retention LeadKey Requirements:4–5 years of work experience in customer engagement or loyalty programs.Benefits and Perks:Opportunity to develop and implement retention strategies that drive business growth.Responsibilities and Expectations:Develop and execute targeted campaigns to foster long-term relationships with...

  • Customer Service Team Lead

    11 hours ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    **Job Summary**We are seeking a seasoned leader to manage our team of customer service representatives in Bengaluru.The successful candidate will be responsible for driving customer satisfaction, resolving complex issues, and developing strategies to enhance our support processes.Our ideal candidate has proven leadership experience in customer support or a...

  • Lead Customer Support Specialist

    1 week ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 75,00,000

    Team Lead - Customer ServiceWe are seeking a proactive and experienced Team Lead to manage our day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).Manage Email...

  • Open Banking Regulatory Specialist

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeRegulatory Full time ₹ 1,87,07,000 - ₹ 2,51,09,000

    Unlock the Potential of Open BankingAt our organization, we're dedicated to empowering financial institutions to become digital leaders.Our team is passionate about creating innovative solutions that drive progress and growth in the financial sector.About the Role:We seek an experienced Product Owner - Open Banking to lead our cross-functional team focused...

  • Senior International Construction Dispute Resolution Specialist

    1 week ago

    Rajahmundry, Andhra Pradesh, India beBeeArbitrator Full time ₹ 18,75,000 - ₹ 23,50,000

    International Construction Arbitration OpportunityWe're seeking a seasoned arbitration lawyer to lead complex, cross-border matters as Partner in our leading practice.This role involves handling high-value disputes and mentoring juniors while growing client relationships. Lead multi-jurisdictional arbitrations under ICC, LCIA, SIAC, DIAC rulesHandle...

  • Lead Custom Application Developer

    4 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCloudDeveloper Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    **Job Title:** Senior Technical ConsultantWe are seeking a highly skilled professional to lead the development of custom web and mobile applications.About the RoleThe ideal candidate will have hands-on experience with Oracle Visual Builder Studio (VBS), JavaScript-based UI development, and Fusion REST API integrations.Extend Oracle Fusion Cloud UI via...

  • Strategic HR Leader

    1 day ago

    Rajahmundry, Andhra Pradesh, India beBeeHR Full time ₹ 20,00,000 - ₹ 25,00,000

    Key to our success lies in our people, and we're seeking a dynamic Lead HR Business Partner who can drive growth and innovation. This is an exceptional opportunity for a seasoned professional to join our organization and make a lasting impact on our culture and employee experience.The successful candidate will have a proven track record of implementing...

  • Highly Experienced Customer Service Team Lead Wanted

    2 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

    Customer Service Team LeadThis role involves overseeing the day-to-day operations of a customer service team, ensuring high levels of customer satisfaction and support.Main Responsibilities:Manage team performance to deliver exceptional customer serviceAddress customer inquiries and facilitate communication between customers and the...

  • Senior Customer Experience Lead

    2 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,10,00,000

    Job OverviewWe are seeking a seasoned professional to join our team as a Customer Support Manager.This is a key role in helping us drive innovative and impactful changes that enhance the overall customer experience.Key ResponsibilitiesComplaint Resolution: Resolve complaints within defined Service Level Agreements (SLAs) and maintain 24/7 team availability...