Credit Portfolio Manager

2 days ago

Mysore, Karnataka, India beBeeRecovery Full time ₹ 60,00,000 - ₹ 1,20,00,000
Debt Recovery Specialist Role

To excel in this position, you'll focus on recovering overdue loans by engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines.

  • You'll contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across DPD (Days Past Due) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Skills:
  • 1–3 years of experience in debt recovery or collections, ideally in personal loans, business loans, or auto loans with financial institutions or collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies:
  • Customer-centric approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

The ideal candidate should possess a deep understanding of the debt recovery process and be able to effectively communicate with customers. They should also have excellent negotiation and conflict-resolution skills, as well as a customer-centric approach with strong problem-solving skills.

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