Business Process Analyst

5 days ago

Navi Mumbai, Maharashtra, India beBeeAnalysis Full time US$ 40,000 - US$ 80,000
Job Description

We are seeking a highly skilled Business Process Analyst to join our team. The ideal candidate will have strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • Read, understand, and analyze client processes as per the business rules.
  • Execute the full range of processes accurately and timely as a hands-on processor.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Follow Work Instructions while processing.
  • Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
  • Participate in client conference calls, where required, and manage appropriate documentation.
  • Perform Root Cause Analysis' on issues faced and suggest appropriate corrective action for current remediation and future control.
  • Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
  • Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
  • Update process metrics on a daily basis and maintain MIS.
  • Demonstrate the highest level of customer service.
  • Pay close attention to detail and follow through to resolve any outstanding issues.
  • Ensure both own and related tasks are completed.
  • Update client applications accurately and quickly in accordance with the appropriate User Guides.
  • Ensure assigned tasks are completed accurately in a timely fashion.
  • Ensure and maintain the security and confidentiality of client data.
Required Skills and Qualifications
  • Strong knowledge of Compensation and Benefits processes.
  • Excellent written and verbal communication skills.
  • Knowledge of MS Office/Excel and SuccessFactors would be an asset.
  • Bachelor's degree in any discipline.
Benefits

This role offers a unique opportunity to work in a dynamic and challenging environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others

The successful candidate will be a self-motivated individual with excellent teamwork and collaboration skills. They will be able to work effectively in a fast-paced environment and adapt to changing priorities and deadlines.

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