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AI Adoption Specialist
3 weeks ago
Key Role: AI Adoption Specialist
Job OverviewAs a senior member of our technical support team, you will play a critical role in ensuring the safe and effective adoption of AI technology by our clients.
You will be responsible for guiding customers through the complexities of GenAI app adoption, providing expert-level support to resolve technical issues.
With your analytical skills and problem-solving expertise, you will analyze complex issues and provide tailored solutions to keep our clients' environments secure.
In this role, you will also serve as a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing the challenges of securing SaaS applications in the cloud.
As part of our team, you will contribute to shaping the future of cybersecurity, driving innovation and excellence in every aspect of our work.
This is an exceptional opportunity to join a dynamic and forward-thinking organization, where your skills and expertise will make a meaningful impact on our mission to protect and empower our clients.
Working closely with our cross-functional teams, you will collaborate to design, develop, and deliver innovative security solutions that meet the evolving needs of our clients.
Our commitment to excellence is reflected in our rigorous approach to security, quality, and customer satisfaction. We strive to exceed expectations in everything we do, from initial engagement to ongoing support and maintenance.
Join us in our pursuit of excellence and help shape the future of cybersecurity.
Responsibilities:
- Provide expert-level support to customers on GenAI app adoption and security solutions
- Analyze complex technical issues and develop tailored solutions to ensure client satisfaction
- Collaborate with cross-functional teams to design, develop, and deliver innovative security solutions
- Stay up-to-date with industry trends and advancements in AI security and related technologies
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in technical support, preferably in AI-related fields
- Proven track record of delivering high-quality support, meeting deadlines, and exceeding customer expectations
- Excellent analytical, problem-solving, and communication skills
- Strong understanding of AI security principles, concepts, and best practices
Benefits:
- Competitive compensation package, including salary, bonuses, and benefits
- Opportunities for professional growth and development in a dynamic and forward-thinking organization
- Collaborative and inclusive work environment that fosters innovation and creativity
- Recognition and rewards for outstanding performance and contributions to our mission
Why Join Us?
We are a leading provider of AI-powered security solutions, committed to protecting and empowering our clients in a rapidly evolving digital landscape. Our team is passionate about innovation, excellence, and customer satisfaction, and we seek like-minded individuals who share our vision and values.