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4 days ago
Collections Specialist Job Description
This role focuses on managing accounts receivable by resolving outstanding invoices. The Collections Specialist will contact customers through calls and emails to ensure timely payments.
The key responsibilities of this position include:
- Resolving outstanding invoices in accounts receivables by contacting customers through calls and emails.
- Controlling overdue ageing of outstanding invoices and ensuring smooth cash inflow within payment terms.
- Sending reminders to customers to avoid payment delays.
- Resolving unapplied credit items on US customer accounts by contacting customers via phone and email.
- Ensuring monthly progress by resolving substantial amounts.
- Collaborating with collection and cash application teams as required.
- Meeting productivity and quality benchmarks defined from time to time.
- Ensuring regular communication with Business Unit personnel to resolve issues immediately.
Requirements for the Position
The ideal candidate should possess the following skills and qualifications:
- 3-4 years' experience in international customer service, preferably in cash collections.
- Familiarity with SAP systems is a plus.
- Excellent telephonic skills are essential.
- Fluency in English (written and spoken).
- Good communication skills (verbal, written, presentation).
- Strong process knowledge with a focus on continuously improving productivity and processes.
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