Service Delivery Director

17 hours ago

Dindigul, Tamil Nadu, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,20,00,000

About Us

We are a digital transformation and consulting firm. Our focus is on enterprise ITSM implementations, platform integrations, and service management optimization.

Position Overview

We seek a Service Delivery Manager to establish our complete service delivery system from the ground up.

This role suits a professional with 5+ years of experience in ITSM delivery who can design frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Key Responsibilities:

  • Design, implement, and manage an end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor junior team members in delivery practices and standards.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Benefits:

  • Build and own the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.

Join Our Team

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