Financial Operations Manager

3 weeks ago


Hyderabad, Telangana, India Genpact Full time

Job Overview

At Genpact, we are seeking a highly skilled professional to manage day-to-day operations and maintain Service Level Agreements (SLA) in the Order to Cash process.

This role involves resolving queries related to cash application and coordinating with customers to ensure smooth transactions. As a Financial Operations Manager, you will be responsible for making collection calls, sending emails or faxes, or mailing hard copies of invoices as requested.

Key Responsibilities:
  • Identify and resolve unidentified cash discrepancies and lead the end-to-end cash application process.
  • Process cash applications for invoices at assigned sites, ensuring timely, accurate, and confidential Daily Receipt Reconciliation (DRR).
  • Follow up on customer/internal disputes, respond to customer questions, and collaborate with departments to achieve resolutions.
  • Reconcile orders with customer books, validate credits/debits, and send collections/refunds as needed.

Estimated Salary Range: $72,000 - $92,000 per year

Location: This is a full-time position that requires a strong understanding of business operations and excellent communication skills.

The ideal candidate will have experience working in a fast-paced environment and be able to maintain confidentiality when handling sensitive information.



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