
Technical Field Support Specialist
1 week ago
Job Role - DG Service
Service Engineers play a pivotal role in ensuring the seamless operation of our installations across Guwahati and surrounding regions.
The primary objective is to provide on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues.
This involves field complaint management, correct installation, testing, and performance verification, diagnosis, and troubleshooting mechanical and electrical issues.
Additionally, you will be responsible for minimizing Turnaround Time (TAT) for complaint resolution and improving Mean Time to Repair (MTTR).
Contribute towards AOP growth through effective service delivery and customer engagement.
Qualifications & Experience:
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