Customer Service Representative
1 day ago
Job Role Overview
This position involves providing exceptional customer service support and collections via phone calls, focusing on resolving inquiries, requests, and complaints efficiently. The ideal candidate should have experience in RCM/DME and possess excellent communication skills.
About the Job
This role requires working as part of a team to deliver first-class customer service, using various communication methods to resolve customer enquiries, payments, and complaints at the first point of contact. Strong problem-solving skills and the ability to work under pressure are essential for success in this position.
Key Responsibilities- Assess and resolve customer inquiries, primarily over the telephone, ensuring timely resolutions.
- Utilize sound judgment and make decisions within established procedures for each service request.
- Manage and update customer interactions daily, generated through workflows and queues.
- Achieve key performance targets and maintain efficient work processes according to client workflow guidelines.
- Strong verbal and written communication skills.
- Neutral accent and good adaptation to US culture.
- Ability to resolve customer queries in the first point of contact.
- Professional, courteous, friendly, and empathetic demeanor.
- Active listening skills and good data entry typing skills.
- Fast-paced and innovative environment.
- Opportunity to contribute to process improvements.
- Collaborative team atmosphere.
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