Support Engineer with German and English
1 month ago
Job Title: Support Engineer with German and English
We are seeking a highly motivated and detail-oriented Support Engineer with German and English language skills to join our team. As a Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and escalating problems to the next level of support when necessary.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access
- Troubleshoot hardware and software issues, including network and system problems
- Escalate complex issues to the next level of support when necessary
- Document issues and resolutions in our ticketing system
- Collaborate with internal teams to resolve issues and improve processes
Requirements:
- Advanced level of German and good level of English language skills
- Motivation for learning new information and acquiring new skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Previous customer service experience is considered an advantage
About Us:
Stefanini is a Brazilian company with over 35 years of experience in delivering IT services worldwide. We have a direct presence in 41 countries and offer a range of services, including IT outsourcing, application development, and IT staffing. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.
What's Next:
If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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