Dedicated Customer Service Representative Wanted

2 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
  • We are seeking a skilled and dedicated Customer Service Representative to join our team. This individual will be responsible for providing exceptional customer service via phone, email, or live chat.
  • To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities:
  • Customer Inquiries: Respond to customer inquiries in a timely and professional manner.
  • Complaint Resolution: Resolve customer complaints and issues, escalating to higher-level management as necessary.
  • Record Keeping: Maintain accurate records of customer interactions and transactions.
  • Product Knowledge: Develop and maintain a thorough knowledge of our products and services.
  • Sales Support: Provide customers with information about product features, pricing, and availability, and make recommendations to meet their needs.
  • Order Management: Process customer orders, returns, and exchanges efficiently and effectively.
  • Cross-Selling: Identify opportunities to cross-sell and upsell products and services to meet customer needs and increase sales.

Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with customers via phone, email, or live chat.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a fair and efficient manner.
  • Technical Skills: Proficiency in using software applications and technology to manage customer interactions and transactions.
  • Product Knowledge: Familiarity with our products and services, including their features, pricing, and availability.

Benefits:
  • Competitive Salary: A competitive salary that reflects your value to the organization.
  • Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Collaborative Work Environment: A collaborative work environment that fosters teamwork and mutual respect.

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