
SAP Solution Expert
3 days ago
Job Title: SAP SM Consultant
- About the Role:
- Implementing and configuring SAP Service Management (SAP SM) is crucial to align business operations with best practices. The ideal candidate will take on this challenge.
- The role requires designing end-to-end service processes, integrating them across SAP modules and third-party systems, and ensuring seamless data flow.
Key Responsibilities:
- Map business requirements to SAP SM functionalities for effective implementation.
- Configure SAP SM module services, including service orders, service contracts, warranties, notifications, and customer service processes.
- Collaborate closely with functional and technical teams to design and implement solutions that meet business needs.
- Provide support for SAP SM-related incidents, enhancements, and upgrades.
- Conduct user training and create functional documentation.
- Integrate SAP SM with other SAP modules like SD, MM, PM, and CRM.
- Participate in full lifecycle SAP implementations and/or rollouts.
- Collaborate with stakeholders to improve service delivery and customer experience.
Requirements:
- Bachelor's degree in IT, Engineering, Business, or a related field.
- Hands-on experience with SAP SM (Customer Service module).
- Strong knowledge of service order processing, warranties, returns, and repairs.
- Experience with integration to SD, MM, PM modules.
- Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- SAP certification in SM or a related module (desired).
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