Senior Technical Operations Engineer

This role is centered on leading the operational health of platforms, ensuring the delivery of highly reliable financial applications and data services that meet the demanding requirements of accuracy, compliance, and availability to support business operations.

You will build automation, implement monitoring, improve incident response, and champion DevOps practices that enable Finance and Accounting systems to operate with consistency and trustworthiness, while also coaching and mentoring junior SREs to ensure overall operational excellence.

This position plays a critical role in driving innovation at scale, powered by bold thinking.

• Operational Oversight: Own day-to-day operations for Accounting and Finance applications and data platforms, ensuring they run smoothly and meet business expectations.
• Reliability & Availability: Ensure Accounting and Finance platforms meet defined SLAs, SLOs, and SLIs for performance, reliability, and uptime.
• Automation & Efficiency: Build automation for deployments, monitoring, scaling, and self-healing capabilities to reduce manual effort and operational risk.
• Observability & Monitoring: Implement and maintain comprehensive monitoring, alerting, and logging for accounting applications and data pipelines (e.g., Snowflake, dbt workflows, ERP integrations).
• Incident Response: Lead and participate in on-call rotations, perform root cause analysis, and drive improvements to prevent recurrence of production issues.
• Operational Excellence: Establish and enforce best practices for capacity planning, performance tuning, disaster recovery, and compliance controls in financial systems.
• Collaboration with Engineering & Finance: Partner with software engineers, data engineers, and Finance/Accounting teams to ensure operational needs are met from development through production.
• Team Coordination: Manage workload, priorities, and escalations for operations staff and partner teams, ensuring alignment with SLAs and compliance requirements.
• Security & Compliance: Ensure financial applications and data pipelines meet audit, compliance, and security requirements.
• Continuous Improvement: Drive post-incident reviews, implement lessons learned, and proactively identify opportunities to improve system resilience.
• Audit & Compliance Support: Ensure operational practices meet internal controls, audit requirements, and financial compliance standards.

• Bachelor's in computer science, Engineering, Information Technology, or related field (or equivalent experience).
• 12-15 years of experience in Site Reliability Engineering, DevOps, or Production Engineering, ideally supporting financial or mission-critical applications.
• Strong experience with monitoring/observability tools (Datadog, Prometheus, Grafana, Splunk, or equivalent).
• Hands-on expertise with CI/CD pipelines, automation frameworks, and IaC tools (Terraform, Ansible, GitHub Actions, Azure DevOps, etc.).
• Familiarity with Snowflake, dbt, and financial system integrations from an operational support perspective.
• Strong scripting/programming experience (Python, Bash, Go, or similar) for automation and tooling.
• Proven ability to manage incident response and conduct blameless postmortems.
• Experience ensuring compliance, security, and audit-readiness in enterprise applications.

Established companies offer competitive salaries, various benefits, and work-life balance. This role presents an opportunity to advance your career in a dynamic environment.

We encourage collaboration and professional growth. The successful candidate will have the chance to contribute to complex projects and shape the future of our company's technical infrastructure.