Senior Technical Documentation Specialist
3 days ago
Job Description
Overview
Cephas Consultancy Services Private Limited is seeking a highly skilled Technical Documentation Specialist to join our team. The ideal candidate will have a strong background in technical writing, with the ability to create high-quality documentation for our products.
Responsibilities
- Develop technical/user documentation and service procedures for customers and service engineers.
- Conduct interviews with various users and technical/engineering/product staff to gather data for documentation.
- Interface with functional organizations to develop content for procedures.
- Research and convert technical information into manual and/or web-based documents for non-technical and technical users.
- Conduct review meetings and discussions independently with engineering and technical staff.
- Support testing and validation of new procedures and methods.
- Improve steps and develop new content if needed.
- Follow documentation best practices, formats, and templates.
- Learn new software tools and techniques for high-quality documentation.
- Produce products that conform to the company documentation and quality assurance standards.
- Recommend formats responsive to technical and customer requirements.
- Exercise good project management skills on assigned projects.
- Conduct reviews with stakeholders, provide regular updates to stakeholders and functional groups.
- Assess risks and actions.
- Assess efforts, time, and resource requirements.
- Be resourceful to drive actions or seek actions.
- Maintain action trackers and project documentation.
- Involves stakeholders from various departments and assess the need to update documentation.
- Monitor errors, mistakes, changes requested, and implement changes in documentation quickly.
- Strive to develop and maintain high technical skills.
- Participate in technical activities to maintain technical skills on assigned products.
- Independently make decisions with minimal or no support from direct or indirect managers.
- Leverage people from functional groups, subject matter experts, and stakeholders to drive collective decisions.
- Work efficiently and effectively in a matrix environment with multiple direct and indirect managers.
- Comfortably execute to expectations of multiple stakeholders with conflicting requirements and drive consensus, boundaries, and clarity when needed.
- Use standard error-free English understood across the world.
- Display high proficiency in English writing for technical and non-technical audiences.
- Translate complex content of procedure/documents to a level and language most appropriate to the target audience.
- Apply other writing best practices to produce high-quality, easy-to-understand documents/procedures.
Qualifications
- Bachelor's/Master's in Engineering/Physics/Mathematics.
- Excellent communication skills.
- 24 years of prior experience with product documentation (HW service procedures) with a multinational company.
- Strong skills/proficiency in using MS Word and Oxygen XML documentation editors.
- Knowledge about other industry standards, software, or tools for documentation will be a plus.
- Demonstration of strong project management skills in a complex matrix environment with multiple stakeholders/managers.
- Ability to track tasks, actions, and provide regular updates.
- Ability to create and maintain tasks and documentation trackers.
- Good MS Excel skills required.
- Flexibility to adjust in work times to work with remote and local teams.
- Ability to work with stakeholders across different geographies.
- Ability to conduct online meetings in different time zones and work comfortably with members of the team from different cultures.
- Open to supporting any technical or project assignment assigned by management when needed.
- Flexibility to travel when required for business.
Requirements
- Azure DevOps user documentation.
- Project management.
- Service procedures.
- Algorithms.
- Semiconductors.
- Oxygen XML.
- Software development.
- English writing.
- NoSQL.
- Numerical simulations.
- MS Excel.
- Technology.
- Efficient code.
- SQL.
- API development.
- C#.
- Software tools.
- TensorFlow.
- MS Word.
- Machine learning.
- Database systems.
- Communication skills.
- Computational physics.
- Java.
- Problem-solving.
- Python.
- Data structures.
- Maintainable code.
- Technical writing.
- Documentation best practices.
- C++.
- Clean code.
- Research.
- Interviewing.
- Project management skills.
- Data.
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