Service Operations Specialist

3 days ago


Chennai, Tamil Nadu, India GE Vernova Full time

Job Overview

This role is responsible for the service activities of Cluster projects. The successful candidate will be required to perform various tasks, including receipt of commissioning calls, manpower deputation, and follow-up with site teams and customers.

Key Responsibilities:

  • Front-end interface for customer commissioning call requests specific to systems projects
  • Verify site readiness checklists to ensure sites are prepared for deputation
  • Coordinate with central teams for resource allocation (manpower & test kits)
  • Secure TAS approval before deputation
  • Monitor and coordinate site activities, ensuring adherence to planned schedules and costs
  • Resolve technical queries raised by site teams
  • Complete projects within specified timelines, securing MOMs without punch points
  • Maintain accurate records of site backup, including MOMs, setting files, topology, and databases

Requirements:

  • Bachelor's degree in Electrical/Communication Engineering from an accredited university or college
  • Minimum 6-8 years' experience in grid solutions domain (SCADA, RTU, or electrical control systems)
  • Basic knowledge of Power Systems & Primary Equipment, Substation Automation, and Communication Protocols
  • Specialist in Protection IEDs, Secondary Protection Philosophy & Concepts, and expert handling of secondary test kits
  • Able to handle multiple global projects simultaneously, requires discretion and independent judgment, and ability to maintain good working relationships


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