Pump Industry Expert

5 days ago

Nashik, Maharashtra, India beBeeIndustrial Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description:

The organization is seeking a seasoned professional to lead the effective management of complaints related to standard industrial pumps. The ideal candidate will possess extensive knowledge of the pump industry and have experience in complaint resolution, root cause analysis, and process improvement.

Responsibilities include managing complaints, ensuring timely closure, monitoring field service coordinators, performing root cause analysis, providing technical support, booking spares for warranty complaints, supporting product/process improvement, reviewing complaints, conducting analysis, and communicating findings.

  • Effectively manage complaints for standard industrial pumps.
  • Ensure on-time complaint closure for standard industrial pumps.
  • Manage field service coordinators and daily monitor complaints until closure.
  • Perform root cause analysis of complaints and identify scope for improvement with effective data analysis.
  • Provide technical support to the Field Service team as required.
  • Book & execute spares for warranty complaints.
  • Support PM&PS (Product Management & Production Systems) for product/process improvement.
  • Review complaints, warranty claims, & conduct complaint analysis, communicating findings to all concerned people in Plant, Branch Office (BO) & Zonal Office (ZO).
  • Arrange Technical Trainings for the Industrial Product Group.
  • Manage warranty & service agreements with suppliers.
  • Maintain track record of complaints and perform data analysis.
  • Enhance the service processes and practices to the industry standard.
Required Skills and Qualifications:

• Comprehensive pump industry knowledge.

• Strong customer facing skills.

• Excellent leadership qualities.

• Innovative mindset.

• Good communication & quick decision-making skills.

• Target orientation and Problem Solving abilities.

• Strong Planning and Coordination skills.

• Good Communication & Presentation Skills.

• Experience with SAP.

• Flexible approach.

• Ability to work under pressure.

Qualifications:

Formal education: Degree/Diploma - Mechanical.

Professional experience: 8-10 years (Experience in Pump Industry Only).

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