Chief Warranty Specialist

4 days ago

Nashik, Maharashtra, India beBeeMechanical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:

KSB Pumps Limited is seeking a driven professional to lead the effective complaint management for firefighting engine and industrial pumps.

This role is ideal for a Mechanical Engineer with experience in the Engine & Pump Industry who possesses a strong technical background in these products and exceptional problem-solving skills.

  • Effectively manage complaints for firefighting engine and industrial pumps.
  • Ensure timely complaint closure.
  • Coordinate complaints/commissioning with Engine OEM (Original Equipment Manufacturer).
  • Manage Field Service Coordinators of the Engine OEM and follow up until complaint closure.
  • Document all complaint interactions and resolutions.
  • Investigate the root cause of complaints and identify potential solutions.
  • Implement corrective actions to prevent recurrence.
  • Monitor and evaluate solution effectiveness.
  • Provide technical support to the Field Service team as required.
  • Book spares for warranty complaints with close coordination with the Engine OEM.
  • Coordinate with TSS, PMPS, QA & Production for product/process improvement.
  • Prepare reports on complaint trends, defect trends, resolution times & other relevant metrics. Present findings & recommendations to management in regular meetings.
  • Arrange Technical Trainings for firefighting industrial pumps.
  • Manage warranty & service agreements with engine suppliers.

Key Responsibilities:

  • Manage complaint management process.
  • Ensure timely delivery of results.
  • Coordinate cross-functional teams.
  • Develop and implement solutions.
  • Analyze and report metrics.
Requirements:

Education: Bachelor of Engineering - Mechanical.

Experience: Years of experience in the Engine & Pump Industry.

Skills: Strong technical background, target-oriented, problem-solving, stress-handling, decision-making, communication.

Qualifications: Formal Education: Bachelor of Engineering - Mechanical; Professional Experience: Years of experience in the Engine & Pump Industry.

Benefits:

The successful candidate will have the opportunity to work in a dynamic environment with a competitive salary package and opportunities for growth and development.

Working Conditions:

The role will require working in a fast-paced environment with multiple priorities and deadlines.

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