
Epic Journey Manager
2 weeks ago
Scaling with Soul
Kraftshala is an online skilling institution dedicated to delivering transformative educational experiences. Our mission is to become the world's largest career launchpad.
Success is measured by student outcomes, prioritizing Placement Rate at 94%. We aim to scale sustainably, offering greater value to each stakeholder daily.
As a Senior Associate, Program Management, you will lead and execute operational and relationship-building activities to ensure students have an epic journey of growth, clarity, and confidence.
Key Responsibilities:
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- Program Management: Manage multiple batches, solve day-to-day issues, coordinate across stakeholders, and optimize processes using tools and automation.
- Process Optimization: Identify and improve inefficiencies in program delivery processes, leveraging automation tools and platforms to streamline workflows and reduce manual errors.
Monthly Outcomes:
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- Month 1: Understand program workflows, internal tools, and student journeys end-to-end; shadow ongoing batches and support tasks like session scheduling, student communication, and progress tracking.
- Month 2: Independently manage all core delivery workflows for at least one batch, begin managing student queries and issues directly, and identify and propose at least one automation/process improvement.
- Month 3: Own 2-3 batches independently, drive and implement at least two process improvements, and consistently hit KPIs on student support, batch operations, and delivery process reliability.
Grading Criteria:
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- Student-Centricity
- Value Additive Mindset
- Proactiveness
- Ownership & Accountability
- Process Thinking
- Attention to Detail
- Impactful Communication
- Learning Agility
Requirements:
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- 1-2 years of experience in managing students or program operations
- Ability to manage independently in a fast-paced setup
- Experience managing student escalations
- Structured documentation skills
- Hands-on proficiency with tools like MS Excel, Google Sheets, Notion, Slack, and Zoom
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